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How to Cancel an Order and Get a Refund from GoVets

Summary This article explains how to request an order cancellation, how GoVets confirms cancellations, and the refund options and timelines available after a cancellation.

How to request a cancellation

  • Contact customer support using one of these methods:
    • Live chat: Use the instant live chat on the bottom-right of the GoVets home page.
    • Reply to an order-related email from GoVets.
    • Call customer support (provide your order number when calling).
  • When requesting cancellation, provide your order number and a contact method for confirmation (email is commonly used).

What happens after you request cancellation

  1. Supplier confirmation: GoVets will await confirmation from the supplier that the order is canceled.
  2. Email notification: Once the supplier confirms the cancellation, you will be notified by email.

Refund options and timelines

  • Store credit (default example):
    • If the order is canceled, GoVets may issue a store credit refund.
    • In the example provided, store credit was issued and included a 10% bonus over the original refund amount.
    • The store credit was applied within 3–5 business days and does not expire.
  • Refund to original payment method:
    • If you prefer a refund to your original form of payment instead of store credit, reply to the cancellation confirmation email to request that option.
    • In the example provided, refunds to the original payment method were processed within 7–10 business days after request.

Practical steps to cancel and get your preferred refund

  1. Locate your order number and the order confirmation email.
  2. Contact GoVets support by live chat, replying to the order email, or by phone and request cancellation.
  3. Specify whether you want store credit (with bonus) or a refund to your original payment method.
  4. After supplier confirmation, watch for an email confirming cancellation and the refund method and timing:
    • Store credit: applied within 3–5 business days (plus a 10% bonus in the example).
    • Refund to original payment: processed within 7–10 business days after request.

Troubleshooting and tips

  • If you want confirmation of cancellation, ask that GoVets notify you by email.
  • If your shipment date changed or you found the item elsewhere, request cancellation promptly and indicate your reason when contacting support.
  • If you receive a store credit but prefer a cash refund, reply to the cancellation confirmation email to request the refund to your original payment method.

Conclusion To cancel an order, contact GoVets support (live chat, reply to order email, or phone) with your order number and preferred refund option. GoVets will confirm cancellation with the supplier, notify you by email, and issue either store credit (example: applied in 3–5 business days with a 10% bonus) or a refund to your original payment method (example: processed in 7–10 business days when requested).