How to Retrieve Your Order Status and Understand Backorders
Pulling Up Your Order
Summary: This article explains how to check the status of your GoVets order, what information to have available when contacting Support, and what to expect if an item is on backorder.
How to Check Your Order Status
If you need additional information about an order, the GoVets Support Team can assist you through Chat, by phone, or through our Submit a Ticket option.
Before contacting Support, have your GoVets order number available whenever possible. This helps our team locate your order and provide assistance more quickly.
Contact GoVets Support:
- Chat: Use the Chat option on the GoVets website for assistance from our Support Team.
- Phone: Call GoVets Customer Support to speak with a representative.
- Submit a Ticket: Submit a support request online with your order number and details about your question.
When contacting Support, provide your order number and let us know what information you need. Our team can review available order information, including fulfillment, shipment, backorder, or cancellation status.
Understanding Backorders
If an item is temporarily unavailable, your order or a portion of your order may be placed on backorder.
A backordered item is not currently available for shipment but is expected to become available for fulfillment at a later date.
In many cases, GoVets automatically sends backorder information by email shortly after an order is submitted. This notification may include the current estimated availability or expected shipping timeframe when that information is available.
Because supplier inventory and estimated availability can change, backorder dates should be considered estimates rather than guaranteed shipment dates.
If you need additional assistance with a backordered item, contact the GoVets Support Team through Chat, phone, or Submit a Ticket. Our team can review the latest available information and, when appropriate, help determine whether alternative products or other options are available.
Before Contacting Support
For faster assistance, please have the following information available:
- GoVets order number
- Product or item you are asking about
- Your specific order, shipping, or backorder question
- Any backorder or order-status email you received from GoVets
Need Help?
Checking your email is often the fastest first step, particularly for backorder notifications and order updates. If you still have questions, the GoVets Support Team is available through Chat, phone, or Submit a Ticket to help review your order and provide the latest available information.