How to Set Up a Return with GoVets

This article explains the steps and requirements to set up a return with GoVets.

Summary This article describes the information you must provide to initiate a return, return cost and restocking details, documentation requirements for damaged or incorrect shipments, and how to contact GoVets to complete the return.

What to provide to start a return To begin a return, provide the following information within 2 business days:

1. Whether you want the order reprocessed (replacement) or refunded.
2. Whether you still have the original packaging (Yes/No).
3. Any missing or damaged part numbers (as shown in the product instruction manual, if available).

Restocking fee and timing

• All returned items are subject to a 20% restocking fee.
• The restocking fee is applied when the item reaches its return destination.

When return shipping costs are approved

• Return shipping costs will be approved only for orders with qualified return details (for example, wrong item shipped, damaged item, or shipped to a different location) and appropriate proof is provided upon submission.

Documentation and proof required

• If you received the wrong item, a damaged item, or an item shipped to the wrong location, provide proof when submitting your return request so return shipping costs can be considered for approval.
• Report any missing or damaged part numbers as shown in the instruction manual (if provided).

Where to find the full return policy

• Review the full Return Policy and Terms of Use on the GoVets website:
  • https://www.govets.com/return-policy
  • https://www.govets.com/terms-of-use

How to submit your return request or get help

• Respond to the original order email to provide the required return information and start the return process.
• Use the instant live chat on the bottom right of the GoVets home page for further assistance.

Step-by-step checklist to set up a return

1. Decide whether you want a refund or a reprocessed/replacement order.
2. Confirm whether you have the original packaging.
3. Collect any instruction manual information and identify missing or damaged part numbers.
4. If applicable, gather proof of wrong item, damage, or incorrect shipping location (photos, packing slip, shipment details).
5. Submit the information by replying to the order email or contact live chat within 2 business days.
6. Await instructions for returning the item and confirmation of any approved return shipping costs.
7. Note that a 20% restocking fee will be applied when the returned item is received.

Troubleshooting tips

• If you do not have the instruction manual, still report any visible missing or damaged parts and include photos if possible.
• If you believe return shipping should be covered, include clear proof of the error or damage when you submit your request to improve the chance of approval.

Conclusion To set up a return, promptly (within 2 business days) specify refund vs. reprocess, confirm original packaging status, report missing/damaged part numbers, and submit proof for wrong or damaged shipments. A 20% restocking fee applies when the return is received; return shipping costs may be approved for qualified cases with supporting proof. For the full policy and additional details, consult the provided GoVets Return Policy and Terms of Use links or contact GoVets via live chat or by replying to your order email.