What should I do if my GoVets PASSPort PunchOut session is not working?

 If GoVets does not open correctly from PASSPort, the catalog is blank, or the cart does not return as expected, first confirm that you started from the correct GoVets requirements-contract catalog and try a fresh PASSPort session. Avoid using a normal GoVets.com shopping session as a substitute for the PunchOut workflow. If the issue continues, capture the error message or screenshot and contact your agency PASSPort administrator and GoVets NYC Support with the agency name, catalog, approximate time of the error, and screenshot.

Note: Do not complete a normal GoVets.com checkout when the purchase is supposed to be processed through PASSPort PunchOut